Credit and Collections Associate

WHY APPLY FOR THIS?

• 34 days annual leave including bank holidays
• Additional day off for your birthday
• Company anniversary holiday benefit
• Enhanced maternity & paternity package
• Life Assurance
• Training & professional development
• Cycle to Work Scheme
• Employee Assistance Programme
• Workplace reward & recognition scheme
• Opportunity to develop your career within a global organisation

ABOUT THE COMPANY

Our client is a global organisation with an established presence across international markets. With a strong focus on innovation and customer service, 

ABOUT THE ROLE

We are currently recruiting for a Credit & Collections Associate to join the Finance  team. This role will be responsible for managing customer accounts, monitoring outstanding balances, resolving queries and supporting the timely collection and accurate posting of customer payments.

This is a fast-paced role suited to someone with previous experience in Credit Control, Accounts Receivable, Sales Ledger or a similar transactional finance environment.

KEY DUTIES

• Complete credit checks and accurately record outcomes.
• Monitor customer accounts and identify overdue balances.
• Contact customers regarding outstanding debt and agree appropriate repayment plans.
• Resolve customer disputes and account queries to support timely payment.
• Escalate complex or unresolved debt where required.
• Post daily cash receipts and maintain accurate financial records.
• Provide customers with information and guidance regarding repayment options.
• Maintain accurate customer and system records.
• Manage correspondence and prepare relevant reports.
• Work towards agreed performance targets and service level agreements.
• Maintain a high standard of customer service and professionalism.
• Contribute to a positive, inclusive and collaborative team environment.
• Maintain a strong awareness of relevant regulations and best practice.
• Support a safety-first culture across all activities.
• Participate in ongoing training and professional development.

WHAT WE'RE LOOKING FOR

• Previous experience within Accounts Receivable, Credit Control, Sales Ledger or a similar finance function.
• Experience managing customer accounts and outstanding debt.
• Confident and professional communication skills, particularly when dealing with customers.
• Good working knowledge of Microsoft Excel and Microsoft Office.
• Strong attention to detail and accuracy.
• Good organisational and workload management skills.
• Experience within a high-volume ledger or transactional finance environment would be advantageous.
• A proactive approach with the ability to work effectively within a team.

For more information on this opportunity or to discuss your suitability, contact Ollie Mairs in complete confidence.